SHIPPING & RETURNS

Shipping Policy

Flat rate $5.00 courier New Zealand wide or get free shipping for orders over $150.00.

Free click and collect for Auckland, pick up from Ponsonby.

Your order will be packaged and shipped within two business days and you will receive a tracking link to keep an eye on it's progress to you

All our packaging including labels are compostable and or paper recyclable and 100% plastic free so we can keep the earth looking cute

If you have any questions about your order you can contact us or dm on instagram @thisisnice_nz

Return & Exchange Policy

Please choose carefully because we’d love for you to fall in love with our carefully crafted pieces! if your item is not quite what you imagined we would love to figure out a solution for you. Drop in and see us in store to discuss, alternatively shipping for returns is at the buyer’s expense and must be by tracked post or courier. Any returned items must be in perfect unused'/unworn condition. Please contact us as soon as possible and within 14 days to discuss.

In the interest of hygiene we are unable to accept returns of the following items:

Earrings

Open perfume or cosmetics

Underwear that has been worn

 

Particular care is taken with each piece we produce to ensure it is of the highest quality. However if there is an issue please contact us as soon as possible and within 14 days so we can work it out.